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FAQs

GENERAL QUESTIONS

What is a mini excavator? How is it different from a large excavator?

A mini excavator typically weighs between 0.8 to 3.5 tons. It is compact, with a short turning radius, making it ideal for working in tight spaces. Compared to large excavators, mini excavators are easier to transport, consume less fuel/energy, and have lower maintenance costs. They are widely used in municipal works, landscaping, farms, and small earthmoving projects.

What are the main applications of a skid steer loader?

Skid steer loaders are primarily used for material handling, site cleanup, landscaping, and construction projects. With different attachments (such as grapples, breakers, or dozer blades), they can handle a variety of tasks, making them versatile machines.

What is the maximum digging depth of your mini excavators?

Depending on the model, the maximum digging depth ranges from 1,500 mm to 2,500 mm. Customers can select the appropriate model based on project requirements.

What is the difference between electric and diesel models?

Electric models have zero emissions and low noise, making them ideal for indoor operations or areas with strict environmental requirements. Diesel models provide stronger power and longer operation time, making them more suitable for outdoor and heavy-duty projects.

What attachments can be used with a mini excavator?

Standard configuration includes a bucket. Optional attachments include hydraulic breakers, grapples, rippers, auger drills, dozer blades, and mud buckets, enabling the machine to meet different job requirements.

AFTER-SALES & SERVICE

What is the warranty period of the equipment? What does it cover?

We provide a 24-month or 1,000 working hours warranty (whichever comes first) for the whole machine, covering major components such as the engine, hydraulic system, pumps, and valves. Wear parts (filters, seals, rubber tracks, etc.) are excluded, but we ensure long-term spare parts supply at competitive prices.

How can I get spare parts and attachments? How long is the delivery time?

Most common spare parts are in stock and can be ordered via our after-sales team or authorized dealers. Shipment is usually arranged within 30–45 days, while customized attachments may take 45–60 days for delivery.

How can I get assistance if I need it?

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Do you provide an operation manual and maintenance guide?

Each machine comes with a user manual and maintenance guide, covering daily servicing, troubleshooting, and safety standards, ensuring customers can quickly learn and operate safely.

Do you provide remote video support or on-site engineer service?

We provide remote video guidance to assist customers with operation and maintenance. For bulk orders or complex projects, we can arrange on-site commissioning and training by engineers upon request (additional costs may apply).

Do export orders comply with CE/EPA certifications?

Our machines can be supplied with CE, EPA, ISO, and other certifications depending on export market requirements. This ensures compliance with international standards and facilitates global sales and usage.

SHIPPING

What is the minimum order quantity (MOQ)? Can I order just one unit?

There is no MOQ. We accept single-unit purchases. Bulk orders can enjoy better pricing and customization services.

Can I customize the color and logo?

Yes. We support OEM customization, including machine color, logo, and packaging design.

Is operation and maintenance complicated?

Operating mini excavators and skid steer loaders is simple. Beginners can master the basics with 1–2 hours of training. Daily maintenance mainly includes checking hydraulic oil, lubricating tracks, cleaning radiators, and replacing wear parts regularly.

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